At Sunnyside Instant Lawn, we recognise the importance of your privacy and understand your concerns about the security of the personal information you provide to us. We comply with the National Privacy Principles (“NPPS”) as contained in the Privacy Act 1988. The NPPs detail how personal information is collected, used, stored and destroyed and how an individual may gain access to personal information held about them.
Personal information, as distinct from business information, is information, or an option, that identifies an individual, or from which a person’s identity could be ascertained.
This policy details how Sunnyside Instant Lawn manages person information, sets out some of your privacy rights in relation to personal information, and advises how you can contact us with privacy queries. Our policy is not aimed at curtailing the flow of business or business information, but simply ensuring personal information is handled in accordance with the Privacy Laws.
In the course of doing business, Sunnyside Instant Lawn endeavours to collect business information only. However, the collection of personal information in some instances is unavoidable. We aim only to collect personal information that is necessary to supply you with the goods or services that you or your organisation have contracted us to provide and advise of the consequences if you/it chooses not to provide the information.
The type of personal information collected will depend on the type of question or request you have made to us, or the goods or services you have asked us to provide or may be interested in, and may include names, addresses, telephone and fax numbers, e-mail and driver’s licence numbers.
At the time personal information is collected or as soon as practicable thereafter, we will advise you of:
Unless any of the above is obvious in the circumstances, or detailed on a collection form.
While we endeavour to only collect personal information from the individual involved, in some instances we may also receive personal information about you from third parties. Where we receive (and retain) or use personal information received from third parties, we will contact you and advise you that we hold this information.
Sunnyside Instant Lawn may use and disclose your personal information if the disclosure is necessary to answer your enquiry or request, complete the services we provide, or in order to supply you or your organisation with goods ordered.
We may also use your personal information for related purposes that you would reasonably expect, such as providing you with details about new product launches, other goods or services offered by us, as well as any promotions or sales relating to our business that may be of interest to you. You can opt out of receiving this information at any time by notifying us.
In some cases we may disclose your personal information to third parties, but only if it is required to answer and follow up your enquiry, provide you with goods or services, or complete the transaction you have entered into.
We may also disclose your personal information where we have sought your consent or as is otherwise allowed by law.
If you do not consent to the provision of your personal information, we may not be able to answer and follow up your enquiry, provide you with goods or services, or complete the transaction you have entered into.
We will not send your personal information outside of Australia unless:
At Sunnyside Instant Lawn, personal information is stored electronically, on paper, or both. Sunnyside Instant Lawn has physical, electronic and procedural safeguards for personal information and takes reasonable steps to ensure that your information is protected. Data stored electronically is protected by firewalls, and access to electronic records is limited by security levels and passwords. Staff access to information on the computer system is limited and files can be designated read-only or no access.
Your personal information is stored within secure premises. Internally, steps are taken to ensure access to personal information is limited, including filing in a locked cabinet within a secured office.
Please be aware that personal information provided by email may not be secure. If you have any concerns regarding the security of your personal information when sending emails, please provide the information in an alternate form, such as facsimile. We may record your email address if you send us email.
Sunnyside Instant Lawn uses secure methods to destroy or permanently de-identify your personal information when it is no longer needed. Sunnyside Instant Lawn will retain personal information while it is required for any of its functions, or for any other lawful purpose.
In most cases, you will be able to gain access to personal information held about you by Sunnyside Instant Lawn. We may provide you with this information verbally or in writing, as may be appropriate. Where we do not agree to provide you with details of personal information we will give you reasons why. We will take reasonable steps to amend or correct your personal information to keep it accurate and up to date. Please notify us of any changes to your personal (and business) information.
If you have any queries or concerns about your personal information, or would like to make a complaint, please contact our Privacy Officer for assistance.
Please visit our Contact Us page and fill in the form and we will contact you within 2 working days.
Thank you to you (Andrew) and your workers for contributing to a successful race track upgrade. Your work is of very high standard and much appreciated. We look forward to seeing you at the races, where you can see the track upgrade in use.
Thanks very much for the Sir Walter DNA lawn and thanks for your great service. The whole idea to use Sir Walter was to highlight the tinted windows and sandstone on our new home. I believe I have achieved this. Let alone the easy maintenance going forward.
Sunnyside Instant Lawn provided us with an grass option to complement our modern home. We chose Sir Walter Buffalo that has an intense green colour and its softness suits our children playing outside. It was a pleasure working with Sunnyside and we would highly recommend them to anyone considering any instant lawn option.
Just a little note of thanks for arranging the delivery and drop off of lawn. We are busy watering it regularly to keep it looking amazing. Your customer service has been awesome and something of which you should be proud.
A house just isn't a home without lawn, right from my first enquiry with Sunnyside I can not fault their service. I was going to lay the turf myself but at late notice I engaged them to lay it as well. I am so impressed with my Kikuyu lawn and the way it has been installed, it's perfectly finished our new house. The only thing smiling more than us is our dog!
Karrawatta Viticulture and Wines would like to thank Sheridan and the team at Sunnyside Instant Lawn for expanding the lawn area around our office. The quality of service and the product delivery has been second to none. Thanks again Sunnyside!
We would like to thank you for the Sir Walter Buffalo lawn layed during our recent court upgrade. We can now safely accommodate the growing numbers of participants using the facility with increased opportunities to train and play netball day and night all year round.
I am so happy with my Sir Walter Buffalo, it is green, lush and beautiful and has added so much value to my house. I was more than satisfied with the customer service provided by Sheridan & Andrew. I was very impressed with the follow up phone call I received and felt Sunnyside Instant Lawn not only provided me with great turf but they provided me with a very personal, wonderful service.
The quality and condition of the Sir Walter DNA you delivered to Blair Athol was exceptional, best turf I have ever laid. Thank you so much.
My client came home at lunchtime yesterday to check it out. She was so happy and excited, she couldn’t stop crying. It was the first time in her 45 year life that she had ever had lawn in her own home. Hard to imagine that, life without a lawn.
We couldn’t be more happy with the service and the end result. The Turf Guy, (Jamie) was very accommodating in meeting the needs of our centre and scheduled a time to do the work on a Saturday, ensuring the safety of the children and the families. Lots of families have commented on how amazing the lawn looks…
We are very happy with our RTF Tall Fescue Lawn supplied and laid by Sunnyside Instant Lawn. The advice from Andrew & Sheridan was very professional and we would certainly recommend them.
Sunnyside Instant Lawn recently supplied and line planted approximately 15,000 square metres of turf at the Bordertown Racing Club. During this project, I found Andrew and his team to be very proficient. All work was carried out on time, offering good advice regarding the proper care required to get the grass up and going, they also followed up the progress of the turf after it was planted.
I love my new lawns! I was so impressed with the team's obvious knowledge and thorough manner. They advised the most suited turf type for this area's soil and climate. Their prices were very competitive and they had my windswept wasteland looking verdant and established in the space of a day! The team at Sunnyside Instant Lawn were, at all times, helpful, timely and professional.
Thanks Sunnyside Instant Lawn, our lawn has come up awesome. Great product, great service, great price, what more could you ask for.
Thank you for the great RTF Fescue lawn we bought last week. It has made a huge difference to our house already.